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Navigating Regulatory Change with Strategy, Heart, and Precision
Industry: Financial Services
Service: Enterprise Program Management
Summary
When an international regulator mandated the decommissioning of a legacy money market fund, our client needed to migrate millions of client accounts within a non-negotiable six-month window. Collabry integrated a senior program manager to orchestrate the complex cross-functional response, ensuring regulatory compliance without disrupting daily operations.
Challenge
A regulatory mandate isn't just a deadline—it's an enterprise-wide stress test. For our client, the decommissioning of a core product required a total overhaul of infrastructure across retail, sales, legal, and digital domains.
The primary hurdles were:
Scale and complexity: Orchestrating a massive data migration of millions of records across diverse account types.
Operational risk: Retooling systems while simultaneously training more than 5,000 employees to handle the transition.
Capacity constraints: Internal teams were already at peak bandwidth; tackling this initiative risked widespread burnout and missed milestones.
“Collabry managed a high-stakes, six-month regulatory migration of millions of account records. Serving as “strategic glue,” we integrated six workstreams, solved critical mail delays with digital tools, and ensured 100 percent regulatory compliance. The result? A successful fund decommissioning delivered on time, on budget, and without internal burnout.”
Action
Collabry provided the "strategic glue" to hold six interdependent workstreams together. Our approach went beyond traditional project tracking, focusing on active integration and proactive risk mitigation.
Strategic integration: We established an effective governance structure, including a weekly steering committee, to enable rapid decision-making and keep leadership aligned on the shifting regulatory landscape.
Agile problem-solving: When we identified that international mail delays posed a critical risk to the opt-out timeline, we engineered a pivot to a regulator-approved digital communication and response tool. This saved the timeline and protected the client from significant penalty fees.
The human element: To prevent burnout, we managed a single, clear view of budgets and staffing, ensuring that client-facing teams had the support and clarity needed to lead with empathy during a high-stress transition.
Results
The program didn't just meet the regulatory deadline—it established a new internal benchmark for how our client executes high-stakes change.
100 percent regulatory compliance: Successfully exited the fund and migrated client accounts within the strict six-month window.
Zero budget overruns: Delivered the entire initiative on budget through rigorous financial and resource discipline.
Future-proofed operations: Created a repeatable enterprise blueprint to navigate future high-priority regulatory shifts.
Risk mitigation: The digital communication pivot avoided millions in potential non-compliance penalties.
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